Your information, handled with care

What we collect

Information you give us directly: your name, contact details, location, and - when you ask us to assess your options - details relevant to study and visa applications such as your age, study history, English test results, financial circumstances, your country of passport, and your current visa status and expiry date. We also collect standard website analytics: the pages you visit, how you found us, your device type, and your approximate location from your IP address. This comes from HubSpot, Google Analytics, Microsoft Clarity and Cloudflare.

Why we collect it

To answer your questions, assess which courses and pathways may fit your circumstances, deliver our services (course applications, enrolments, visa application support), send you information you have asked for, and improve this website. We do not sell your information.

The course matcher and eligibility check

The eligibility check keeps your contact details, your result and the answers you gave it, such as your age range, passport country, English test, funds, course and current visa, so we can reply about your own situation. The course matcher quiz keeps your contact details and the careers it matched you with; your individual quiz answers are used to work out the match and are not stored. Either result is a starting point from your answers, not a test you can pass or fail.

Refund requests

The refund form keeps your contact details, your reason for stopping and the bank account you give for the refund, so Studyaway can work out the refund, prepare your Refund Deed and pay you. The bank account is kept in a note on your record in our customer system, and the email confirming your request shows only its last four digits.

Emails from our tools

When you use one of our tools, such as the eligibility check or a course guide request, the email we send you records when it is opened and which of its links you click, and we note this on your record. Our emails to people who have asked us about studying in Australia do the same. We use it to see whether our email reached you and what to follow up. Some email apps load images automatically, so an opened email is not always a read one.

Session recordings

Microsoft Clarity records how people move through our pages: clicks, scrolling and mouse movement. We use it to find where our tools confuse people, so we can fix them. Anything you type into a form box, and anything you choose from a drop-down, is masked before the recording is saved and never reaches us. We do not use these recordings to identify you.

Who processes it

Your data is stored and processed by service providers we use to run Studyaway: HubSpot (customer records, with a copy of the emails we exchange with you), Google (sending and receiving email), Cal.com (bookings), and Google Analytics, Microsoft Clarity and Cloudflare (website hosting, security and analytics). Where you proceed to an application, relevant details are shared with the education provider and - where an application requires it - with the relevant registered professional and the Department of Home Affairs as required by the application itself.

Overseas disclosure

Some of the providers above store data outside Australia (for example, in the United States and the European Union). We only use providers with recognised security practices.

Marketing

We only send marketing email where you have opted in, and every message includes a working unsubscribe link. Transactional messages about your own application are not marketing.

Access, correction and deletion

You can ask at any time to see the personal information we hold about you, correct it, or have it deleted (subject to records we are legally required to keep). Email info@studyaway.com.au and we will respond within 30 days.

Questions or complaints

Contact us first at info@studyaway.com.au. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).